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What is your Returns Policy?

We strive to continually provide high quality products to our customers and as a result we are certain that you will be satisfied with your purchase from Jack Dylan Jewellers. However we understand that in some circumstances there may be customers who are unhappy with our merchandise for some reason or may just have ordered the wrong item, so yes you may return these goods for exchange or product refund provided that they are returned in their original condition and packaging and in accordance with the returns procedure below within 30 Days of receipt of the goods. Please note that some products are exempt from return including Special Order items and Engraved items.  Please see individual product descriptions for exempt items.
Don't like what you ordered? Ordered the wrong size?....No worries. Just follow the procedure below:
If you receive damaged goods or just wish to return goods for exchange or refund:

  • you MUST notify us by EMAIL WITHIN 7 DAYS of receipt of the goods.
  • We will email you a Return Merchandise Authorisation Form and Return Number.
  • You need to return the goods to us with the accompanying Returns Form (fully completed) within 30 Days of receipt of goods.

Returns send back to us without a fully completed Returns Form will incur a return processing fee and where refunds are sought, a full refund may not be paid. All Shipping charges are non-refundable and please note that where exchange of goods is required, additional shipping charges may be incurred.
Please note that items purchased online CANNOT be returned or exchanged in the shop itself, they must be returned via the procedure stated above only.
*This returns policy applies to website only. For shop policies please contact the store on 098-28666.