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What happens if my order does not arrive or is damaged on delivery?

If your order does not arrive:
We email customers once their order has been shipped and provide them with expected delivery dates.  Generally orders are delivered within the timeframes stated to customers, often even faster than expected.  However delivery is outside our control and while we have chosen our shipping companies with speed and security in mind, there are rare occasions when orders do not arrive within schedule and of course during busy periods such as Christmas, shipping times may take slightly longer than normal.  In these circumstances we will do everything we can to trace the parcel and find out the reason for delay. But please bear in mind that this is not always a fast process and may take time. Whatever happens, we will ensure that you will receive your order.
Items sent via An Post can be tracked by us if it is not received by the customer within the expected time frame.
If you do not receive your order within the delivery timeframe outlined in the email we sent you then you must contact us immediately so that we can put a parcel trace in place. Thankfully we very rarely have a package go missing, it is most likely that the package was held up in transit due to some unforeseen circumstance and will just be delivered later than expected.